Twin Eagles Wi-Fi Controlled 36-Inch Built-In Stainless Steel Pellet Grill and Smoker - TEPG36G

Learning Center

Manufacturer Downloads

• Twin Eagles Pellet Grill Owners Manual
• Twin Eagles Pellet Grill Cutout Specification

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Warranty

All fabricated stainless steel components are warrantied to be free from defects in materials and workmanship under normal residential use for the lifetime of the product. The stainless steel cooking grates, briquette tray, charcoal tray, indirect/vaporizer plate, burner pot and drip pans are warrantied to be free from defects in materials and workmanship under normal use for a period of five (5) years. All other grill components are warrantied to be free from defects in materials and workmanship for a period of two (2) years from the original date of purchase. For one (1) year from the date of original purchase your Twin Eagles grill warranty covers all parts and labor to repair or replace any part that proves to be defective in materials or workmanship. When used in a multi-user setting (bed and breakfast inn and private clubs), Twin Eagles warrants this grill to be free from defects in material and workmanship for a period of ninety (90) days from the original date of purchase. This multi-user warranty excludes restaurants and settings where grill usage is primarily commercial.

Refer to manufacturers manual for full warranty details.

Customer Reviews

Jeff

Texas

Oct 12, 2024

Complete waste of money

I purchased this grill for nearly $10k thinking it would be the best grill/smoker out there. I've had it for over a year and it still hasn't completed a single cook. It has never worked properly. They don't have their own customer service...it is done by a third party and it is awful. I'm probably going to just throw it out at this point because the company won't make it right and replace the grill. Don't waste your money on this overpriced brand. I liked the idea of made in the USA, but their service is non-existent.

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Timmer

Scottsdale, AZ

Oct 26, 2020

Best Hybrid Pellet grill out there

I had originally wanted to get another grill (starts with a M) that was a little cheaper, but hearing a lot of user complaints with the technology not accurately monitoring the temperature or even allowing the grill to operate I started to look elsewhere. The best thing about this grill is its ability to change out the normal grill plate with ceramic briquettes or a charcoal tray. This allows you to sear or get that charcoal taste without having to go ceramic or basic Weber. Front loading pellets gives you more options on where to place it which coupled with the upward vent on the back allowed me to have near a wall for maximum space. The ash waste design into two slide out drawers makes it easy to clean. That coupled with the cool down cycles finishes burning the pellets in the box which makes the next start up easy. I have to say the electronics from setting up the WiFI for mobile control and updates was straight forward and although a little confusing on the instructions - has never had to be reconnected, although I only use it really to monitor long cooks like brisket. Smoke plus mode runs the fan on high for more smoke when running pellets, but the charcoal tray with a few chips will create more smoke. Wanted to right this review as there wasn't a lot of good reviews out there probably given the price point, but has been an excellent purchase and use it 3-5 times a week year round in AZ. To date not one technical or mechanical issue except smooth grilling.

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Questions & Answers

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Shipping & Returns

Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff!
*Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we've all come to expect for small parcels, so it's important that you're prepared and understand what's required of you well before delivery day.

• Most freight products ship on a pallet
• Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
• We'll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can't be held responsible for damages that occur during delivery. As complicated as this process may seem, we've only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don't require you to be home or set up a delivery window, and you aren't required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you're home at the time of the drop-off, you can request the driver place your delivery in the garage; if you're out of the house, the driver will leave it near the garage or doorstep.

This item leaves our warehouse within 7-10 Business Days

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.